Many passengers have reported that the captain and gate staff at Gatwick Airport said the airline could be under a cyber attack but BA have said there is no evidence of this.
People are now being advised not to come to the airports as all flights will remain suspended due to congestion.
BA’s spokesman on Saturday said: ‘We have experienced a major IT system failure that is causing very severe disruption to our flight operations worldwide.
‘The terminals at Heathrow and Gatwick have become extremely congested and we have cancelled all flights from Heathrow and Gatwick before 6pm UK time today, so please do not come to the airports.”
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Passengers whose flights were cancelled are entitled to monetary compensation of up to 600 euro, reimbursement of costs of accommodation, food and transport to and from the airport.
The airline is under the obligation to offer an alternative flight at the earliest possible opportunity, but as the IT system is unlikely to be repaired soon, if you are stranded away from home and need to travel, we would advise that you purchase a flight with another operator and claim cost of this ticket from British Airways.
To register your claim click here.